Frequently Asked Questions

 ClaimRight is a licensed claims administration service that helps Australians lodge and manage insurance claims through their superannuation including TPD, income protection, trauma, and life insurance. We handle the paperwork, gather medical evidence, and deal with insurers on your behalf.

No. We are claims advocates, not lawyers. We are a Corporate Authorised Representative of Able Financial Services (ABN 27 646 319 164, AFSL 530596). We are licensed by ASIC to handle life and disability insurance claims.

 If your claim is unsuccessful, you pay nothing. Our fee is a percentage of the successful claim amount, disclosed upfront before you engage us. There are no hidden costs or hourly charges.

Our office is at Shop 6, 23 Hassall Street, Parramatta NSW 2150. However, we support clients across all of Australia remotely via phone, email, and our secure HearMe platform.

Total and Permanent Disability (TPD) is an insurance benefit held within your superannuation fund. It provides a lump sum payment if you are permanently unable to work due to illness or injury physical or mental.

Most Australians have TPD cover through their super fund without realising it. Check your super fund’s member statement or call them directly. We can also help you locate and confirm your cover during our free assessment.

Yes. You do not need to be terminated. If you stopped working due to medical reasons, you are still eligible to claim through your super fund.

Yes. If you have TPD cover across multiple super funds, you may be able to lodge a separate claim with each one.

 Typically 3–6 months from lodgement to payout, depending on the insurer and complexity of your condition. Delays are common when evidence is incomplete which is why professional preparation matters.

Income protection provides regular monthly payments usually up to 75% of your pre-disability income if you cannot work due to illness or injury. It is available through your super or as a standalone retail policy.