For AFSL Holders
TPD & Insurance Claim Advocacy for Financial Advisers
When your clients face illness or injury, their insurance claims need specialist handling. We manage the complex claims process so you can focus on financial strategy — while protecting your compliance obligations
Why Partner with ClaimRight?
We specialise in complex claim advocacy, allowing you to focus on strategy while we handle the heavy lifting of policy review, document preparation, coordination and insurer negotiations.
Better Outcomes & Support for Your Clients
We specialise in TPD and Income Protection claims, ensuring your clients get expert guidance during stressful times — and a stronger chance of a successful outcome.
Save Time & Reduce Admin Burden
We manage the forms, insurer communication, medical evidence and follow‑ups, allowing you to stay focused on advice, strategy and servicing your clients.
Trusted Support for You and Your Clients
Across Australia, more than 50 financial planners, advisory groups and professional firms partner with ClaimRight. Lawyers and other professional advocates also trust us with their clients’ claims — and in several cases, have chosen ClaimRight to manage their own personal insurance claims. When a claim is successful, we refer clients back to their adviser for financial guidance and long‑term strategy, working together wherever possible to support the client’s broader goals.
The Partnership Workflow
Seamless integration into your advice process.
Identify the Need
You notice a potential TPD or Income Protection claim and send us a quick referral.
Easy, Seamless Referral
You complete a short referral form; we take care of first contact and keep you informed.
Client Engagement, Costs Agreement & Adviser Notification
We reach out to your client, explain the service, answer questions, and issue a no‑win–no‑fee costs agreement.
After the client signs, we update you of our engagement.
Claim Management
We prepare the claim, coordinate medical evidence, manage insurer communication and handle all administrative work — keeping you updated at key points.
Claim Approved — Client Returns to You
Once the claim is paid, your client is referred back to you for financial advice, long‑term planning and any strategic next steps.
Ongoing Income Protection Support
If your client receives ongoing IP payments, we can manage insurer reviews and paperwork, while you continue your financial advice relationship.
Adviser FAQ
Q. Will I stay involved in the process and retain the client relationship?
Yes. You remain your client’s financial adviser. We handle the claim, keep you informed at key stages, and return your client to you for all financial advice and long‑term planning after a successful claim.
Q. How does the “no win, no fee” model work for my client?
Your client pays nothing upfront. Our fees only apply if their claim succeeds, and all costs are explained clearly through a written Costs Agreement before we begin. For more information about our costs, you can refer to About Us
Q. Will I be notified by ClaimRight?
After the client engages us, we keep you informed so you know the claim has commenced and can maintain continuity in your advice relationship.
Q. Do you give financial advice?
No. ClaimRight strictly handles claims assistance only. All financial, tax, or strategic advice remains with you. After claim approval, we intentionally refer the client back to you for guidance.
Q. Does partnering with ClaimRight affect my Professional Indemnity (PI) insurance?
No, as we do not provide financial advice, you remain fully within your scope and compliant by outsourcing the claims expertise to us.
Q. What types of claims do you handle?
We specialise in TPD, Income Protection, Terminal Illness, and insurance‑through‑super claims — including both retail and group/superannuation policies.
Q. What if my client needs ongoing Income Protection support?
We offer an optional, contracted ongoing service to manage insurer reviews, paperwork and capacity assessments — allowing you to focus on financial planning while we handle monthly IP admin.
Q. Do you work with advisers across Australia?
Yes — over 50 financial planners, advisory groups, lawyers and professional advocates partner with us nationwide.
Sign up as a ClaimRight Partner
Join our network of professionals providing expert guidance and support.