Privacy Policy
Last Updated: October 26, 2026
At ClaimRight, we are committed to protecting your privacy. Claim Right Pty Ltd is bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, hold and disclose your personal information. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.
1. Information We Collect
We may collect and process the following data about you: Information that you provide by filling in forms on our site, contacting us by phone or email, or engaging our claims services. We only collect personal information that is necessary for us to carry on our business functions.
Personal identification information (name, email address, phone number, date of birth, address)
Details of your insurance claims, superannuation funds, and health information relevant to your claim
Technical data including IP address, browser type and version
Sensitive information including health information, where required to lodge or manage your insurance claim
2. How We Use & Store Your Information
We will only use your personal information for the reasons we collected it or for purposes set out in this policy. Your data is stored electronically on secure databases. We take reasonable steps to protect information from misuse, loss or unauthorised access, modification or disclosure through industry-standard computer security methods.
Use of Information
We use your personal information to provide claims administration services, communicate with insurers and super fund trustees on your behalf, coordinate with treating medical professionals, and keep you informed on the progress of your claim.
Third-Party Disclosure
From time to time we may disclose information to an external contractor, professional adviser, insurer, super fund trustee, or overseas recipient where necessary to process your claim. We take reasonable steps to ensure any party receiving your information keeps it confidential and does not misuse it.
Third-Party Tools
We use client management and cloud storage tools to provide efficient services. We take reasonable steps to ensure any providers we use meet Australian Privacy Standards. We may use cloud storage providers such as Microsoft — their privacy statement is available at privacy.microsoft.com.
Non-Personal Information
For each visitor to our site, we collect non-personally identifiable information including browser type, operating system, pages viewed, and referring website address. This information is used solely for gauging visitor traffic and delivering relevant content.
Frequently Asked Questions
Q: Can I access and correct my personal information?
Yes. Under the Australian Privacy Principles, you have the right to access and correct personal information we hold about you. Contact us in writing and we will respond within a reasonable timeframe. We reserve the right to charge a reasonable fee for searching and providing access on a per-request basis.
Q: Can I request my data be deleted?
Yes. Under the Australian Privacy Principles, you have the right to request the deletion of your personal information. Contact our office at manager@claimright.com.au to initiate this process. Some data may need to be retained for legal compliance purposes.
Q: Do you share data with third parties?
We only share data with third-party service providers (such as insurers, super fund trustees, or medical professionals) when strictly necessary to process your claim. We do not sell your personal data to marketing agencies or any other third party.
Q: How do I make a privacy complaint?
Put your complaint in writing and send it to our office. We will review and respond within a reasonable timeframe by either accepting your complaint in full, in part, or rejecting it with written reasons. If you are unsatisfied with our response, you may escalate to the Australian Federal Privacy Commissioner.
3. Contacting the Privacy Commissioner
If you are not satisfied with our response to your privacy concerns, you may contact the Office of the Australian Information Commissioner (OAIC). For more information, please visit www.oaic.gov.au.
Need help understanding this policy?
Our support team is available Mon–Fri, 9am – 5pm AEST.